ADRC Web Banner depicting people we serve

The lobby of the ADRC is now open for members of the public looking for information or applying for publicly-funded long-term care services. Information and applications continue to be taken over the phone at 608-240-7400 or Toll-Free at 855-417-6892 or by email to:

Visitors to the ADRC are strongly encouraged to wear a mask or face covering. A mask will be provided if needed. Visitors can expect to speak with a staff member by phone from a private room. As we maintain social distancing practices, visitors may be asked to wait outside the ADRC or in their vehicle until it is their turn to enter. 

What We Do - Services offered at the ADRC of Dane County

green bullet point symbol Download a copy of our ADRC brochure
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Take a Virtual Tour of the ADRC of Dane County!


To view information regarding the Aging and Disability Resource Center and the services it provides in an accessible format for people who are Deaf or Hard of Hearing please click link:

green bullet point symbol INFORMATION AND ASSISTANCE

We provide information to the general public about services, resources, and programs in areas such as: disability and long-term care related services and living arrangements, health, adult protective services, employment and training for people with disabilities, transportation, home maintenance and nutrition. ADRC staff will provide help to connect people with those services and to also apply for SSI, Foodshare, and Medicaid as needed.

green bullet point symbol LONG-TERM CARE OPTIONS COUNSELING

Long-Term Care OptionsWe offer consultation and advice about options available to meet an individual's long-term care needs. This consultation includes discussion of the factors to consider when making decisions about long-term care.

green bullet point symbol BENEFITS COUNSELING

The Aging and Disability Resource Center provides accurate and current information on private and government benefits and programs. This includes assisting individuals when they have questions or when they need help with the process of accessing Medicare, Social Security, or other benefits.

Elder Benefit Specialist Program

A Legal Services Program of the Area Agency on Aging of Dane County

Elderly Benefits SpecialistsThe Dane County Elder Benefit Specialist (EBS) Program is administered by the Area Agency on Aging (AAA) of Dane County and is co-located and operated in partnership with the Dane County Aging and Disability Resource Center (ADRC). The EBS Program provides legal advice/representation for senior adults (age 60+) residing in Dane County that are faced with benefit, housing and other disputes or denials, complications, changes in benefits, claims not paid, and other similar issue groups that have an economic or socially isolating effect on the older adult.

Elder Benefit Specialists receive in-depth, on-going legal training. Elder Benefit Specialists (EBS), along with their program attorneys at the Greater Wisconsin Agency on Aging Resources (GWAAR) and AAA management, prioritize legal case work based on client need.

EBS High Priority List:

  • Housing issues – especially evictions;
  • Any late appeal;
  • Any appeal/denial/reduction of benefits with approaching appeal deadlines;
  • Pharmacy or drug coverage issue where client needs medication immediately; and
  • Issues that arise regarding breaking client confidentiality.

EBS Normal Priority List:

  • Spousal impoverishment;
  • Guardianship and POA issues/questions;
  • Debt collections;
  • Medicare Summary Notices (MSN) appeals or Explanation of Benefit (EOB) appeals and billing problems;
  • Pharmacy drugs not covered by plan;
  • SSA overpayments & notices;
  • Any general benefit appeals or denials;
  • Health Insurance Appeals & denials; and
  • Loss or reduction of any benefit
  • Same sex marriage benefit questions

Disability Benefit Specialists

Disability Benefit Specialists (DBS) may assist individuals between the ages of 18 and 59 who have physical disabilities, developmental disabilities, mental health issues and/or substance abuse issues. They provide counseling, advocacy, and technical assistance regarding:

  • Medicaid (Medical Assistance)
  • Social Security Disability Income (SSDI)
  • Supplemental Security Income (SSI)
  • Medicare
  • Prescription Drug Assistance
  • FoodShare
  • Low-Income Tax Credits
  • Insurance Issues
  • Housing and Utility Issues
  • And more!

The DBS may also assist with disability applications and appeal procedures. They remain current on changes in public policy and laws related to disability benefits, the services are confidential and there is no charge.


For people who request it, the Aging and Disability Resource Center will administer the Long-Term Care Functional Screen to assess the individual's level of need for services and eligibility for long-term care benefits. Once the individual's level of need is determined, the Aging and Disability Resource Center will provide information about the options available to him or her-to be placed on a wait list for a long-term care benefit program (if eligible), to stay in the Medicaid fee-for service system (if eligible), or to privately pay for these services.

green bullet point symbol HIGH SCHOOL TRANSITION PROGRAM

Young man in wheelchair

If you are a young adult with a disability or family member of a young adult and are interested in learning about options after high school, our high school transition team can help. The ADRC has specialists who can meet with you in your home to identify resources and/or services that can help you as school services end and the transition to the life as an adult occurs.

At age 17 ½ or older feel free to contact the Aging and Disability Resource Center High School Transition Helpline at 608-240-7476 to request information on applying for Dane County Adult Services. An Information and Assistance Specialist (I&A Specialist) will explain the eligibility criteria and process. The ADRC is responsible for determining eligibility for Adult Waiver Services and will need to complete an assessment and gather required medical documentation of your disability. An I&A Specialist will are also able to explain Dane County’s guidelines for supporting adults with developmental and physical disabilities in the community.

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ADRC Mission Statement
To support seniors, adults with disabilities, their families and caregivers by providing useful information, assistance and education on community services and long-term care options and by serving as the single entry point for publicly funded long-term care services while at all times respecting the rights, dignity and preference of the individual.
ADRC Hours of Operation
Monday through Friday
7:45 am – 4:30 pm
*After-hours appointments are available upon request
ADRC Contact information
Toll-Free: 855-417-6892
Phone: 608-240-7400
Fax: 608-240-7401
2865 N. Sherman Avenue
Northside Town Center
Madison, WI 53704

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Click here to get directions to the ADRC

RESOURCE WISE is our ADRC quarterly newsletter. This newsletter provides valuable information and timely tips to our Dane County community.

Click here to read the lastest issue.

A memory screen is a wellness tool that helps identify possible changes in memory and cognition. It creates a baseline of where a person is at so future changes can be monitored. Memory Screening can be conducted at the ADRC, or we can visit your home.
Call (608) 240-7400 to schedule a memory screen.

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