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Answers to Frequently Asked Questions

Frequently Asked Questions

Q: How much do ADRC services cost?

A: ADRC services are free. The information and assistance provided to you is at no cost. The services you are referred to may charge a fee.

Q: Do I have to give my name?

A: No, you do not have to give your name to the ADRC when you call. If you do give us your name, the ADRC may call you back to make sure the information we gave you fit your need.

Q: Do I have to come to the office?

A: No, you can call the ADRC or request the ADRC staff come to your home for a home visit. The staff will also meet you at a location that you choose.

Q: Do I have to let ADRC staff come to my home?

A: That is up to you: ADRC staff will come to your home, speak to you over the phone, meet with you in a private office in the ADRC or meet you at a location that you choose.

Q: Is there bus service?

A: Yes, the ADRC is located in the North Towne Center, which is on a bus line (served by bus routes 21 and 22 during normal business hours). The ADRC is in the Madison Metro+Plus service area for individuals who are eligible for Metro+Plus services.

Q: What happens when someone calls 608-240-7400?

A: You will be connected directly with one of the expert staff at the ADRC. The ADRC is ready to answer your call, and has people on phones during our hours of operation, from 7:45 a.m. to 4:30 p.m.

Q: How long do ADRC services last?

A: We are here to provide information and assistance. We will help you connect with resources. Although we do not provide ongoing case management, we will work with you for up to 90 days at a time. You may call back about other issues.

Q: How many times will I have to tell my story?

A: Just once! The person who answers the phone when you call will be the same person who follows up with you.

Q: I'm worried about my mother living alone – I suspect she's not eating and taking her medications as she should. What can I do?

A: Call us at 608-240-7400 and talk with one of our on-call experts who can offer you free and unbiased advice. We can help sort through your concerns, identify the problems, link you with services and possible solutions for you and your mother.

Q: Is there assistance for someone who needs help with simple household tasks or minor home repairs?

A: The ADRC will help match you with resources and services that are reliable and trustworthy, at costs that are based upon your ability to pay.

Q: I believe I have a disability and would like to apply for Social Security benefits. Where do I start?

A: You may start by contacting the Social Security Administration or by calling the ADRC and getting assistance with the application process based upon your need for help.

Q:  I’m over 60 and wondering what my options are for prescription drug coverage.  I don't understand Medicare Part D and Senior Care – who can I speak to about this? 

A:  There are case managers located in 15 agencies throughout Dane County that can assist individuals age 60 and older with determining their options for prescription drug coverage, including Medicare Part D and SeniorCare. If you are unsure which agency serves your area, call the ADRC and staff can assist you. You may also choose to contact the Part D and Prescription Drug Helpline, a service through the State of Wisconsin Board on Aging and Long-Term Care. The Helpline has insurance counselors available to assist you. They can be reached at 1-855-67PARTD (1-855-677-2783).

Q:  I’m disabled, under age 60, and am wondering what my prescription drug coverage options are.  Who can assist me?

A:  You may contact the Prescription Drug Helpline at 1-800-926-4862 or call the ADRC for information on prescription drug plans.

Q: I have become the caregiver for my father who has Alzheimer's Disease, and at times I don't feel like I know what I'm doing. I think I need help, but don't want to be a burden. What can I do?

A: Rest assured that you are not alone. The ADRC can assess your situation, offer suggestions for assistance, and connect you with other caregiver resources that are available in your area.

Q: I'm having surgery and I'm worried that I won't be able to prepare my own meals while I'm recuperating. Is there help available to me?

A: Call the ADRC to learn more about meal programs in your area which can help out until you're back on your feet.

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ADRC Mission Statement
To support seniors, adults with disabilities, their families and caregivers by providing useful information, assistance and education on community services and long-term care options and by serving as the single entry point for publicly funded long-term care services while at all times respecting the rights, dignity and preference of the individual.
 
ADCR Hours of Operation
Monday through Friday
7:45 a.m. – 4:30 p.m.
*After-hours appointments are available upon request
 
ADRC Contact information
Toll-Free: 855-417-6892
Phone: 608-240-7400
Fax: 608-240-7401
 
Email
ADRC@countyofdane.com
 
Address
2865 N. Sherman Avenue
Northside Town Center
Madison, WI 53704

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RESOURCE WISE is our ADRC quarterly newsletter. This newsletter provides valuable information and timely tips to our Dane County community.

Click here to read the lastest issue.

A memory screen is a wellness tool that helps identify possible changes in memory and cognition. It creates a baseline of where a person is at so future changes can be monitored. Memory Screening can be conducted at the ADRC, or we can visit your home.
Call (608) 240-7400 to schedule a memory screen.